FAQ

  • When will I receive my order?

All Nathnit pieces are made on demand. One pieces takes more time of creation than other, but usually we need 2-3 working days to make your piece. The piece is created especially and 100% handmade for you. You can choose two shipping methods: Correos or Correos Express if you want to enjoy your jewelry as soon as possible. As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order.

See all the information about shipping here.

  • When will I receive the parts purchased in PRE SALE?

Pre-sale is the exclusive opportunity we give to subscribers to our newsletter to buy our new collections a few weeks before they are on sale to the general public. You can buy these new pieces at a very special price for a limited time. The creation of your jewels will begin when we officially launch the collection to the general public.

  • What materials do you use to create the pieces?

In Nathnit we work with recycled European sterling silver (ecosilver) and 18 karat gold vermeil. The pieces that include wood is recycled wood. The wedding collection is made of brass. If you want a piece in pure gold, write us and we will be happy to create it for you.

  • Can I return or exchange a piece?

You can see all the info here

  • The pieces have warranty?

YES. You have FREE repair and refill service for one year from the date you receive your piece. See more info here. 

  • How can I know my ring size?

We explain how to know your ring size in our blog.

  • Nathnit’s pieces are unique?

YES. We design and create all of the pieces. Everything it’s done at our workshop. We start with a silver thread and then magic is done! 

  • Certificate of authenticity:

All Nathnit pieces include a certificate of authenticity. It’s an exclusive card with a unique number that we will include in the package that certifies the authenticity of your piece: it has been made especially for you and there is no other exactly the same. Each piece that we send is registered in our files with a unique and unrepeatable number.

  • Care or the pieces

You can find all the info about the care of the pieces here.